Cancellation Policy

Cancellation, No Show and Lateness Policies

Dawn understands that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, car problems, and illness are just a few reasons why one might consider cancelling an appointment.

When booking an appointment you are reserving professional therapist time specifically for you. For this reason, when booking, the following policies will apply:

Cancellations and Changes

Less than 48 hours notice – full cost of booked treatment is payable.*

*If I have enough notice and am able to fill your appointment slot with someone who is on the waiting list, there will be no charge.


Failure to turn up for a booked appointment will also incur the full cost of the booked treatment.

What happens if you are late for your appointment?

If you’re late for your appointment, the treatment time may have to be shortened in order to reduce inconvenience to others whose appointments follow yours. The full amount will still be charged.

All terms, conditions and prices are variable without prior notice. Those in force at time of booking will apply. Any questions please contact Dawn